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IMPORTANT PHONE NUMBERS
Fire and Police: 911 EJF Real Estate Services (202) 537-1801 or email us at clientservices@ejfrealestate.com.
After Hours Maintenance Emergency - water shut off to entire buildings or high rise stacks (202) 537-1801 --- EJF Client Services
IF AN EMERGENCY OCCURS RELATED TO YOUR INDIVIDUAL RESIDENCE, PLEASE CALL THE APPROPRIATE AUTHORITY (FOR EXAMPLE: 911) AND THEN CALL YOUR LANDLORD/PROPERTY MANAGEMENT COMPANY.
If the emergency occurs after 5 PM, please call the After Hours Maintenance Emergency line. This number should be used for afterhours emergency maintenance related items within the Common areas.
If you are experiencing loud neighbors or inappropriate behavior which may not constitute a 911 emergency
please use the Charlottesville Police non-emergency number (434) 970-3280
and also report the event to property management.
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Emergencies include, but are not limited to: Burst plumbing or gushing water - a dripping shut off or drain that can be contained with a bucket is NOT an emergency
Sewer back up Heavy rainwater leak Smell of gas Non-emergencies should be called into EJF Real Estate Services management team during normal business hours, however, an email can be sent at any time.
Some examples of typical non-emergency items are:
Please check back for updates to this page as we are working to clarify details. Last updated 1/15/26.
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