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Emergency Maintenance
 

IMPORTANT PHONE NUMBERS
Fire and Police:  911
Cathcart Property Management (Management of Condominium ): 434-296-1800
After Hours Maintenance Emergency (Common Areas or Fire, Flood,  life threatening issues):   434-972-1968
H&H Security (for Noise Complaints or Disorderly People)  434-220-4577 during office hours
or 434-996-9564 After Hours

IF AN EMERGENCY OCCURS RELATED TO YOUR INDIVIDUAL RESIDENCE, PLEASE CALL THE APPROPRIATE AUTHORITY (FOR EXAMPLE: 911) AND THEN  CALL YOUR LANDLORD/PROPERTY MANAGEMENT COMPANY.

In the event of a Life Threatening Emergency which takes place in the common area of the Condominium Community, (i.e. hallways, outside breezeways, pool, and any common space which is enjoyed by any and all residents) please call  911.  In addition to 911, please call the management office at 434-296-1800 (Cathcart Property Management)  during regular business hours (8:30A-5:00P) so that we will be alerted to the situation and can respond accordingly.

If the emergency occurs after 5PM, please call the After Hours Maintenance Emergency line 434-972-1968.  This number should be used for afterhours maintenance related items within the Common areas (i.e. Fire, Smoke, Flood, and any life threatening event).  This number should not be called for your individual residence’s maintenance related items.

Security Issues:  If you are experiencing a security related issue, please call 911. If you are experiencing loud neighbors or inappropriate behavior which may not constitute a 911 emergency you may call H&H Security at  (434) 220-4577 during office hours or 434-996-9564 after hours.  
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  Emergencies include, but are not limited to:
Burst plumbing or flowing water
Sewer back up
Heavy rainwater leak
Security problems (broken common area lock, broken common area doors
Smell of gas 
Anything with the potential to cause damage or harm
  
Non-emergencies should be called into the Management Office at 434-296-1800.
 
Cathcart Property Management will write up "work order tickets" for non emergency items and have service personnel respond during normal business hours M-F 8:30A.M.--5:00 P.M.
 
Some of the typical items which management receives calls about are but not limited to:
  • Washer or Dryer in the Laundry rooms not functioning properly, please also call the 800# on the machine
  • Broken glass in common areas
  • Need for scheduling water to be shut off in order to perform plumbing renovations to an individual condominium (**)
  • Burned-out hallway and exterior lights
  • Signs of a water leak from a unit above (**). Management asks that you verify the location and unit number which is directly above the affected area.
  ** Individuals may be charged for such service